Privacy Policy
Last updated: October 2026
1. Who we are
2. Information we collect
When you book a session with us, we collect:
- Full name: to address you correctly and make your booking
- Email address: to send booking confirmations and session reminders
- Mobile number: to talk to you on WhatsApp and arrange your session
- WhatsApp messages: your chat with us before you book (stored safely)
- Payment details: handled fully by Razorpay. We never see your card details
- Session choices: the type of service, language and therapist you prefer
Please share only what is needed for your booking. Optional notes and WhatsApp messages may include sensitive information. Clinical care records, where they exist, are kept separately, and only a small number of authorised people can see them.
3. How we use your information
We use your booking information to:
- Book and confirm your therapy session
- Send booking confirmations and reminders on WhatsApp and by email
- Take your payment safely through Razorpay
- Improve how we match people with therapists
- Contact you if there is a problem with your booking
We will never sell your personal information to anyone else.
馃 4. Keeping things confidential
Everything you share with us is kept strictly confidential. Team members who may see your information to manage bookings must keep it confidential.
We may only break confidentiality in these cases:
- There is a serious and immediate risk of harm to you or to another person
- A court orders us to share the information
- Child abuse or neglect is shared with us or suspected
In any of these cases, we will always try to tell you first, unless doing so could make the risk of harm worse.
5. How we keep your data safe
Your data is stored on secure, encrypted servers. We use:
- Encryption (TLS) for all data sent over the internet
- Encryption for all stored data
- Access controls, so only authorised staff can see your records
- Razorpay for payments (PCI DSS compliant)
6. How long we keep your data
We keep your booking and contact details for up to 3 years after your last session, or for as long as the law requires. We keep WhatsApp chat history for up to 1 year, to run our service and for safety reasons.
You can ask us to delete your data at any time by emailing info@mindiewellness.com. We will handle your request within 30 days.
7. Other services we use
- Razorpay: payments (PCI DSS compliant)
- NeetoCal: calendar and session booking
- Meta (WhatsApp): sending messages
- Google Cloud: running our website and storing data
8. Advertising
Our campaign landing pages use the Meta Pixel to record a single page view. This lets Meta know that someone who clicked our ad reached the page. It does not send your contact details, booking, payment or health information. It does not run on our expert, booking, checkout or confirmation pages.
We have switched off Conversions API ad events and automatic customer-list uploads. We do not share bookings, payments or any health information with Meta for advertising. Agreeing to our booking terms does not mean you agree to share health information for advertising.
Earlier versions of our website used Meta advertising tools, including matched contact details and booking-related events. Turning these tools off does not remove information that was shared before. Contact us if you have questions about your information.
We may still use campaign names inside Mindie for our own reports. WhatsApp messages still go through Meta so they can be delivered. This is separate from Pixel and Conversions API ad tracking.
9. Website visit statistics
To learn which pages and campaigns help people find support, we keep simple, anonymous visit statistics on our own servers. These show which pages were viewed, how far a visit got in the booking steps (for example, choosing a time or reaching payment), the campaign name in the link you followed, the website that sent you to us, and whether you used a phone, tablet or computer.
These statistics use a random ID stored in your browser. They do not include your name, contact details, IP address, anything you type into the booking form, or any health information. They are not shared with Meta or any other advertiser. If your browser sends a Global Privacy Control signal, we do not record any statistics. You can also clear this site's data in your browser at any time.
鈿栵笍 10. Your rights (DPDP Act 2023)
Under India's Digital Personal Data Protection Act 2023, you have the right to:
- See the personal data we hold about you
- Correct personal data that is wrong
- Ask us to delete your personal data
- Withdraw your consent at any time
- Choose someone to use these rights for you
Contact us at info@mindiewellness.com
11. Contact us
Mindie Wellness
Email: info@mindiewellness.com
WhatsApp: Message us through our WhatsApp bot
馃尶 Mindie Wellness 路 Private & Confidential